Returns

Return policy for Thera-paw boot

Thera-Paw Boots were specifically designed for dogs with paw and pad injuries. Many customers order these boots as an alternative to continuous paw bandaging. Some of these injuries can include open wounds, burns, and digital amputations. Due to their medical usage (and risk of transmitting infection), Thera-Paw Boots cannot be restocked once they have been worn or tried on (even for fitting purposes). Therefore, it is IMPORTANT to read the following terms and conditions prior to applying the boots on your dog or cat.

 To check the fit:

  • please apply a protective garment over your pet’s paw or limb like a baby sock

  • if you purchased multiple boots of the same size, open package only.

Terms & Conditions

Boots found to be faulty will be fully refunded (excluding postage) once it has been returned to us in Brisbane within 14 days of purchase

  • Refunds for wrong size will only be provided if:

    • the item is returned to us within 14 days of purchase; and

    • the item is returned to us in it’s original package; and

    • the item is free from pet hair, dirt of debris

  • Postage is not included in refund and cost of postage back to us is your responsibility